A video project has enough decisions to make. If a task stalls, a preview will not open, or a purchase needs checking, contact Veo 4 with the details below so we can look into the issue.
Prepare your request
Use these pointers to describe a video task or purchase issue. The billing page and refund policy provide the relevant account controls and request conditions.
Open Billing to review your plan and the controls for its payment method. Renewal behavior depends on the purchase channel. If the action you need is unavailable, email support with the subscription or order reference.
Read the Refund Policy first, then email from your account address with the order reference, purchase date, and reason for your request. We review requests under that policy; a request does not confirm refund eligibility or approval.
Include the task ID, selected model, submission time, and displayed status or error. For a playback or download issue, add your device and browser. If no task was created, describe the input and the step that failed. Remove private information from screenshots.
Send your account email, payment date, amount, and order or transaction reference. State the credit balance change you expected or identify the charges that appear duplicated. Never send a full card number.
Email support@veo4.net with your task or purchase details. If you have already contacted us about the same issue, reply to that conversation to keep the records together.
